Privacy Policy Introduction

Your privacy matters to us. This Privacy Policy explains, in clear and simple terms, how we handle your personal information when you interact with our website and services. Please read it carefully so you understand what data we collect, how we use it, and the choices you have.

This policy applies to everyone who uses our website, including casual visitors browsing our pages, registered users with an account, and customers who purchase our products or services. It also applies to people who contact us through forms, email, or other communication channels linked to this site.

We may collect different types of personal data, such as your name, email address, contact details, account login information, payment and billing details, and any messages you send us. We may also collect technical information like your IP address, browser type, device information, and how you use our site (for example, which pages you visit and what links you click). We collect this information to provide and improve our services, process your orders, respond to your questions, personalize your experience, keep our website secure, and meet our legal or regulatory obligations.

We aim to be transparent and responsible in how we use your data. Where possible, we will give you clear options to control your information, such as managing your communication preferences or updating your account details. If you have any questions about this policy or how we handle your personal data, you can contact us using the details provided on our website.

Personal Data We Collect and How We Use It

Our website collects several categories of personal data to operate our services, improve user experience, and meet legal and security obligations. The exact data collected may vary depending on how you interact with the site, your device settings, and any services you choose to use. Below we describe the main types of data we collect, how we collect them, the purposes for which we use them, and the typical legal bases for processing under applicable data protection laws (such as GDPR).

1. Contact and Identification Details
We may collect your name, email address, phone number, postal address, company name, and similar identifiers. This information is usually provided directly by you when you fill in contact forms, request support, subscribe to newsletters, register for events, or communicate with us by email or other channels. We use these details to respond to your inquiries, provide requested information or services, manage your subscriptions, and maintain our relationship with you. The primary legal bases are performance of a contract (or steps taken at your request before entering into a contract), consent (for optional communications such as newsletters), and our legitimate interest in effectively communicating with users and customers.

2. Account and Profile Information
If the website offers user accounts, we may collect login credentials (such as username and hashed password), profile details (such as display name, profile photo, preferences, and settings), and records of your account activity. This data is provided by you during registration and when you update your profile or settings. We use it to create and maintain your account, authenticate your access, personalize your experience, and provide account-related support. The main legal basis is performance of a contract, as this data is necessary to deliver the account-based services you request. In some cases, we may also rely on legitimate interest to improve and secure our account systems.

3. Usage Data and Technical Information
When you visit or use the website, we automatically collect certain technical and usage data. This may include IP address, browser type and version, device identifiers, operating system, language settings, referring URLs, pages viewed, links clicked, time and date of visits, time spent on pages, and error or performance logs. This data is collected through server logs, analytics tools, and similar technologies. We use it to operate and secure the website, diagnose technical issues, measure performance, understand how users interact with our content, and improve features and usability. The typical legal bases are our legitimate interest in running a secure and efficient website and, where required for analytics or similar tools, your consent.

4. Cookies and Similar Technologies
We use cookies, web beacons, pixels, and similar technologies to store and access information on your device. These may include strictly necessary cookies (required for core site functionality, such as security, session management, and remembering your cookie preferences), functional cookies (to remember your settings and enhance usability), analytics cookies (to measure traffic and usage patterns), and marketing or advertising cookies (to deliver and measure personalized content or ads). Strictly necessary cookies are processed based on our legitimate interest in providing a functional and secure website. For non-essential cookies (such as analytics and marketing cookies), we typically rely on your consent, which you can give or withdraw through our cookie banner or settings where available.

5. Communication and Support Data
When you contact us (for example, via contact forms, email, chat, or social media), we collect the content of your messages, any attachments you send, and related metadata (such as the time and channel of communication). We use this information to respond to your requests, provide customer support, handle complaints, and improve our services based on feedback. The legal bases include performance of a contract or taking steps at your request (when your inquiry relates to our services), and our legitimate interest in managing communications and improving user satisfaction.

6. Payment and Transaction Data
If the website allows purchases or paid services, we may collect information related to your orders, such as products or services purchased, billing details, transaction dates, and payment status. Actual payment card details are typically processed directly by our payment service providers and are not stored on our servers, except for limited information such as the last digits of the card or a token, where necessary. We use transaction data to process payments, deliver products or services, manage invoices, and comply with accounting and tax obligations. The main legal bases are performance of a contract and compliance with legal obligations, as well as legitimate interest in preventing fraud and managing our business operations.

7. Data from Third-Party Services
We may receive personal data from third-party providers, such as analytics platforms (e.g., aggregated usage statistics), advertising networks (e.g., information about ad performance or interests), social media platforms (e.g., your public profile information if you interact with our profiles or use social login), and integration partners (e.g., data necessary to connect external tools or services you choose to link). The specific data received depends on the third party and your settings with them. We use this information to understand our audience, measure campaign effectiveness, personalize content or offers, and provide integrated features. The legal bases may include your consent (for marketing and certain integrations), performance of a contract (when integrations are necessary for the service you request), and our legitimate interest in promoting and improving our services.

8. Security, Fraud Prevention, and Legal Compliance Data
To protect our website, users, and business, we may process data related to security events, access logs, suspicious activity, and abuse reports. This can include IP addresses, login attempts, device and browser characteristics, and internal identifiers used to detect unusual patterns. We may also process personal data as necessary to comply with legal obligations, respond to lawful requests from authorities, enforce our terms, or establish, exercise, or defend legal claims. The legal bases for this processing are our legitimate interest in ensuring the security and integrity of our services and compliance with applicable laws and regulations.

9. Marketing and Newsletter Data
If you subscribe to our newsletter or agree to receive marketing communications, we collect your email address and, optionally, your name, preferences, or areas of interest. We may also record whether you open our messages or click on links, to understand engagement and improve our content. We use this data to send you updates, offers, and information about our services that may be relevant to you. The primary legal basis is your consent, which you can withdraw at any time (for example, by using the unsubscribe link in our emails). In some cases, we may rely on legitimate interest to send marketing to existing customers about similar products or services, where permitted by law.

10. Optional Surveys, Feedback, and Contests
From time to time, we may invite you to participate in surveys, feedback forms, beta programs, or contests. Participation is voluntary, and we collect the information you choose to provide, which may include opinions, ratings, demographic details, or contest entries. We use this data to understand user needs, improve our offerings, and manage promotions (including selecting and contacting winners). The legal bases are your consent (for participation and processing of your responses) and our legitimate interest in developing and promoting our services.

How We Combine and Retain Data
Where appropriate, we may combine data from different sources (for example, linking account information with usage data) to maintain accurate records, personalize your experience, and better understand how our services are used. We retain personal data only for as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. After the applicable retention period, data is deleted, anonymized, or securely archived in accordance with our internal policies.

Your Choices and Rights
Depending on your location and applicable law, you may have rights such as access, rectification, deletion, restriction, objection, data portability, and the right to withdraw consent at any time. You can exercise these rights by contacting us using the details provided in our full privacy policy. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

How We Store, Protect, and Share Your Personal Data

Your personal data is stored on secure servers with access restricted to authorized personnel only. We use industry-standard safeguards such as encryption in transit (e.g., HTTPS), strong access controls, regular software updates, and security monitoring to reduce the risk of unauthorized access, loss, or misuse. Where possible, we pseudonymize or aggregate data so that it cannot be linked back to you without additional information kept separately.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal, accounting, or reporting obligations, and resolving disputes. Retention periods are determined based on factors such as the type of data, the sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, applicable legal requirements, and our legitimate business needs. When data is no longer required, we delete it or irreversibly anonymize it in line with our data retention policies.

We may share your data with carefully selected third parties who help us operate and improve our services, including hosting providers, IT support, analytics tools, payment processors, communication platforms, and other service providers acting on our instructions. We may also share data when required to comply with laws, regulations, court orders, or lawful requests from public or legal authorities, or to establish, exercise, or defend legal claims. Where third parties process data on our behalf, they are bound by contractual obligations to protect your information and use it only for the specified purposes. We do not sell your personal data to third parties unless this is clearly and explicitly stated to you in advance, and where required, only with your consent.

Your Data Protection Rights & Contact

You have several important rights regarding your personal data. You can:

  • Access – request confirmation whether we process your data and obtain a copy of it.
  • Correction – ask us to correct or complete inaccurate or incomplete data.
  • Deletion – request that we delete your personal data where there is no valid reason for us to keep it ("right to be forgotten").
  • Restriction – ask us to limit how we use your data in certain situations (for example, while we are checking its accuracy or handling an objection).
  • Objection – object to our use of your data when we rely on legitimate interests or use it for direct marketing.
  • Data portability – receive your data in a structured, commonly used and machine‑readable format and have it transmitted to another controller where technically feasible.
  • Withdrawal of consent – withdraw any consent you have previously given at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details below. To help us process your request, please:

  • Clearly state which right(s) you wish to exercise.
  • Provide enough information for us to identify you (for example, your name, account details, and contact information).
  • Indicate any relevant context (such as dates, services used, or reference numbers).

We may need to verify your identity before acting on your request. We aim to respond without undue delay and within the time limits set by applicable data protection laws.


Data protection contact
If you have questions about this Privacy Policy or how we handle your personal data, you can contact our data protection contact at:
Email: Taxis4Airports.be@gmail.com


Your right to lodge a complaint
If you believe that your data protection rights have been violated, you also have the right to lodge a complaint with a supervisory authority. You can contact the authority in your usual place of residence, your place of work, or the place of the alleged infringement.

Email: Taxis4Airports.be@gmail.com 

We encourage you to contact us first so we can try to resolve your concerns directly.