Privacy policy

This Privacy Policy describes how our Taxi/Ride-Hailing Application ("we," "us," or "our") collects, uses, stores, and shares your personal information when you use our mobile application, website, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

 1. Information We Collect 

To provide efficient transport services, we collect several types of data from both Riders (Passengers) and Drivers: 

A. Information You Provide Directly: 

• Account Details: Name, email address, phone number, profile picture, and login credentials. 

• Payment Information: Credit/debit card numbers, billing addresses, and transactional history (processed through secure third-party payment gateways).

 • Identification (Drivers Only): Driver's license, vehicle registration, background check results, insurance policies, and tax IDs. 

B. Information Collected Automatically: 

• Real-Time Location Data: We collect precise location data via GPS to facilitate trip matching, navigation, ETAs, and safety monitoring. For Riders, this is tracked when the app runs in the foreground or background (if authorized). For Drivers, this is tracked whenever the driver app is active. 

• Usage and Device Data: IP address, device hardware model, operating system, unique device identifiers, and mobile network details.

• Transaction Details: Trip pickup and drop-off locations, distance traveled, routes taken, and fare breakdown. 

2. How We Use Your Information 

We utilize the collected data to maintain, optimize, and secure our ride-hailing services. Specifically, this includes:

• Enabling real-time ride matching and navigation between Riders and Drivers. 

• Processing fares, payouts, receipts, and applying discounts. 

• Verification of identities, background checks, and vehicle safety protocols. 

• Providing customer support, resolving disputes, and investigating accidents. 

• Monitoring for fraudulent activity, unauthorized platform access, or safety violations. 

3. Data Sharing and Disclosure 

We do not sell your personal data. We only share your information under the following limited scenarios: 

• Between Riders and Drivers: We share the Rider's first name, pickup/drop-off locations, and profile picture with the Driver. We share the Driver's name, vehicle make/model, license plate, location, and rating with the Rider. 

• With Service Providers: Third-party partners handling cloud hosting, payment processing, map navigation (e.g., Google Maps API), and background screening. 

• Legal Obligations: When required by law enforcement, government regulatory bodies, or valid judicial processes to ensure safety and compliance. 

4. Data Security and Retention 

We implement industry-standard administrative, technical, and physical security measures (including end-to-end tokenization and SSL encryption) to shield personal data from unauthorized access or disclosure. 

We retain your personal data for as long as your account remains active or as required by applicable commercial, tax, and transport regulatory laws. 

5. Your Rights and Choices 

Depending on your jurisdiction (such as GDPR or CCPA), you hold legal rights regarding your personal information: 

• Access and Correction: You can update your core account details at any time directly through the app settings.

• Location Services: You can opt-out of sharing precise location data at any time via your device's operating system settings; however, this will severely limit your ability to book rides. 

• Account Deletion: You can submit a deletion request through the application menu. Upon verification, we will remove your active profile and delete or anonymize personal data, except where statutory obligations demand retention. 

6. Contact Us 

For any privacy-related inquiries, data deletion requests, or complaints, please reach out to our team at:

Email: taxis4airports.be@gmail.com